Being able to sell customers products & services is key to all sales-related jobs. This course covers a variety of important selling strategies and tips to help make you more effective. We’ll take a look at how to understand and serve your customers, how to close a sale, how to sell over the phone, and how to handle potential customer objections.
Objectives:
- Determining customer needs
- The difference between features and benefits
- Addressing unmet customer needs
- Building a sales plan
- Distance selling (over the phone)
- Handling objections
