To be successful and move ahead in his or her utility career, a manager must understand how to manage people, including motivating workers and coordinating their activities. This online course will explain how the goals, empowerment, measurement system of management can be employed and how organization structures differ. The course will also cover the difficulty of discipline while trying to maintain productivity and momentum.
This course is continuing education credit-eligible; please confirm with your licensing agency.
Objectives
- Describe how managers must handle people—subordinates, peers, superiors, and customers—to achieve goals
- Explain how delegation is a key tool for managing
- Discuss the role of emotional intelligence (EI) in managing
- Understand your own attitudes toward empowering management
- Describe the major organizational structures and the differences between them
- Explain the different factors that motivate workers and how a manager can use them to improve employee performance
- Identify the defining characteristics, benefits, and unique challenges of empowered teams
- Explain how coaching employees is a vital part of managing in any organization
- Discuss the challenges of discipline and how a manager should deal with such situations
